Understanding Health & Wellbeing
We're Here to Answer Your Questions
1
How does telehealth work at MDCN?
- Our secure telehealth platform connects you with AHPRA-registered healthcare professionals
- Consultations are conducted through video calls in a private, confidential environment
- You’ll need a stable internet connection and a device with a camera
2
Is my privacy protected?
- All consultations are completely confidential
- Your information is securely stored according to medical record requirements
3
What areas do you service?
- We provide telehealth services across Australia
- Consultations are available to eligible patients nationwide
- Our healthcare professionals are AHPRA-registered to practice in Australia
1
What happens during my first consultation?
- Your doctor will review your medical history
- They’ll discuss your current health needs
- Together, you’ll develop an appropriate care plan
2
How do I prepare for my telehealth consultation?
- Find a quiet, private space
- Ensure you have a stable internet connection
- Have any relevant medical records ready
- Keep a pen and paper handy for notes
3
What if I need to reschedule my appointment?
- You can reschedule through our online booking system
- Please provide at least 24 hours notice
- Our team can assist if you have any difficulties
1
How does follow-up care work?
- Regular review appointments are arranged as needed
- Your care plan is adjusted based on your progress
- Our healthcare team monitors your ongoing needs
2
Can I transfer my existing care to MDCN?
- Yes, we can assist with transferring your care
- Our healthcare team will review your medical history
- We’ll ensure the continuity of appropriate care
3
What support is available between appointments?
- Our dedicated team is available for enquiries
- Secure messaging system for non-urgent questions
- Clear protocols for urgent medical situations