Getting Started with MDCN
Your Journey Here - Simple, Fast, Professional
"We're reimagining healthcare for today's world - professional support that fits your schedule, not the other way around."
- Managing Director and Founder
1. Health Assessment
Begin Your Health Journey with a Quick Pre-Screening
Complete our confidential health questionnaire to help us determine if our care is suitable for you.
2. Professional Consultation
Book Your Consultation
Meet online with our healthcare professionals from home. We'll listen to your concerns and discuss how alternative medicine might help with your specific needs.
3. Personalised Care
Get Your Care Plan
Receive a detailed care plan developed by our healthcare professionals based on your specific needs and circumstances. We focus on evidence-based approaches to support your health goals.
4. Follow-up Support
Access Ongoing Support
Your journey doesn’t end with one appointment. Book follow-up consults to review your progress, adjust your plan, and get continued support whenever you need it.
Affordable and Accessible
Our Transparent Fee Structure
$49
Initial Consultation
Your first telehealth consultation includes a detailed health assessment, discussion of your needs, and development of your care plan with our practitioner.
- Comprehensive Health Assessment
- Personalised Care Planning
- Get Your Healthcare Plan
$49
Follow-up Care
Regular progress consultations with your healthcare professional to review and adjust your care plan, ensuring it continues to meet your evolving health needs.
- Comprehensive Health Assessment
- Personalised Care Planning
- Get Your Healthcare Plan
$49
Care Transfer Session
A dedicated consultation for patients transferring their care to MDCN, ensuring continuity of care with our AHPRA-registered healthcare professionals.
- Comprehensive Health Assessment
- Personalised Care Planning
- Get Your Healthcare Plan
Frequently Asked Questions
Your Questions Answered
1
Do I need to turn my video on during consultations?
While video consultations generally provide the best experience, we understand privacy concerns. You can choose to use audio-only for your teleconsultation, though your healthcare professional may request video for certain assessments.
2
Can I book consultations outside of regular business hours?
Yes! We offer extended consultation hours to fit around work and study schedules. You can book appointments in the evenings and on weekends through our online booking system.
3
What happens if I miss my appointment?
Life gets busy – we get it. You can reschedule your appointment at no cost with 24 hours’ notice. Last-minute cancellations or missed appointments may incur a fee. Simply use our app or online portal to manage your bookings.
4
Can I use my parent's private health insurance?
If you’re covered under your parents’ private health insurance, you may be eligible for rebates. Contact your health fund to confirm your coverage. We can provide all necessary documentation for your claims.
5
What if I don't click with my healthcare professional?
We believe in the importance of a good connection with your healthcare professional. If you feel your current match isn’t right, you can request to see a different AHPRA-registered professional from our team for your next consultation.